Refund Policy

Last updated: 4/20/2025

Refund Policy

We want you to be completely satisfied with your purchase of PureGrind. If for any reason you are not satisfied, we offer a refund policy as outlined below.

Eligibility for Refunds

Refund requests will be considered under the following conditions:

• Request is made within 14 days of purchase
• Technical issues that prevent the service from functioning as advertised
• Incompatibility with your system that was not specified in our requirements

Refund Process

To request a refund, please email our support team at support@puregrind.app with the following information:

• Your name and email address used for the purchase
• Date of purchase
• Reason for requesting a refund
• Any relevant details or screenshots that support your request

Processing Time

We will review your refund request and respond within 3 business days. If approved, refunds will be processed within 5-7 business days and will be issued using the original payment method.

Exceptions

Refunds may not be granted in the following cases:

• Requests made after the 14-day refund period
• Issues caused by third-party software or hardware
• Requests based on features not explicitly advertised
• Users who have violated our Terms of Service

Changes to This Policy

We reserve the right to update or change our refund policy at any time. Any changes will be effective immediately upon posting the updated policy on this page.

Contact Us

If you have any questions about our refund policy, please email us at:support@puregrind.app